Return, Refund & Dispute Policy

Effective date: January 1, 2026

Return Policy

Because citrus rootstock seeds are live, perishable goods, we cannot accept returns once an order has shipped. If your seeds arrive damaged, missing, or otherwise not as described, please contact us within 7 days of delivery and we will make it right.

Refund Policy

If your order has not yet shipped, we will issue a full refund upon request. For orders that have shipped, refunds are issued on a case-by-case basis for damaged or incorrect items. Refunds are processed to the original payment method within 5–10 business days.

Dispute Policy

If you have a concern about your order, please contact us directly before filing a dispute with your payment provider. We are committed to resolving issues promptly and fairly. Reach us at contact@baystatecitrus.com or (978) 344-6823.

Cancellations

Orders may be cancelled for a full refund at any time before they ship. Once an order has shipped, it is subject to the return policy above.

Contact Us

Bay State Citrus LLC
44 Portland St, Floor 6, Unit 13
Worcester, MA 01608
contact@baystatecitrus.com
(978) 344-6823